Privacy Policy

This Privacy Policy describes how TrueCalm (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit or make a purchase from https://www.shoptruecalm.com (the “Site”).

1. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some cookies installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  • Cookies – data files placed on your device that often include an anonymous unique identifier.

  • Log files – track actions occurring on the Site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

  • Web beacons, tags, and pixels – electronic files used to record information about how you browse the Site.

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your:

  • Name

  • Billing address

  • Shipping address

  • Payment information (including credit card numbers)

  • Email address

  • Phone number

We refer to this information as “Order Information.”

Personal Information in this Privacy Policy refers to both Device Information and Order Information.

2. How We Use Your Personal Information

We use the Order Information we collect to:

  • Fulfill any orders placed through the Site (including processing payment information, arranging for shipping, and providing invoices/order confirmations)

  • Communicate with you

  • Screen orders for potential risk or fraud

  • Send you marketing or promotional emails, only if you've opted in

We use the Device Information we collect to help us:

  • Screen for potential risk and fraud (in particular, your IP address)

  • Improve and optimize our Site (e.g., analytics on how customers browse and interact with the Site)

3. Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information as described above. For example:

We may also share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or lawful request for information, or to otherwise protect our rights.

4. Behavioral Advertising

We may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. You can opt out of targeted advertising using these links:

5. Your Rights

If you are a European or California resident, you have the right to access personal information we hold about you and ask that your personal information be corrected, updated, or deleted. To exercise this right, please contact us at support@shoptruecalm.com.

Additionally, if you are a European resident, note that we process your information in order to fulfill contracts (e.g., if you make an order through the Site) or otherwise pursue our legitimate business interests.

6. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete it.

7. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes to our practices or for other operational, legal, or regulatory reasons.

8. Contact Us

For more information or if you have questions, please contact us by email at:

support@shoptruecalm.com