Shipping Policy
Thank you for shopping with TrueCalm! Below you'll find all the details about how we process, ship, and deliver your orders.
📦 Processing Time
All orders are processed within 2–5 business days (excluding weekends and holidays) after receiving your order confirmation email. You’ll receive another notification when your order has shipped.
Please note that during high-demand periods or sales events, processing times may be slightly longer.
đźšš Shipping Rates & Estimates
We currently ship within the United States. Shipping charges for your order will be calculated and displayed at checkout.
Standard Shipping (5–10 business days)
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Flat Rate: $4.95
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Free Shipping: Orders over $60+
đź“Ť Order Tracking
Once your order is shipped, you’ll receive an email with a tracking number to monitor your delivery status. Please allow up to 48 hours for tracking information to update.
âť— Delays & Exceptions
Shipping times may be affected by external factors such as weather, carrier delays, or high order volume. We are not responsible for delays caused by these events, but we will do our best to support you.
📬 Incorrect Addresses
Please double-check your shipping address before placing an order. If an incorrect or incomplete address is provided, we cannot guarantee delivery. In such cases, customers may be responsible for re-shipping fees.
📦 Lost or Stolen Packages
If your tracking number shows delivered but you haven’t received your package, please contact the carrier first. If unresolved, reach out to us at support@shoptruecalm.com, and we’ll do our best to assist.
âť“ Need Help?
If you have any questions about your order or shipping, don’t hesitate to contact our support team at: